Admin & Customer Support Coordinator

Full-Time / South Yarra

About Us
MAPM is a leading independent footwear supplier, proudly operating from South Yarra, Melbourne since 1996. From our humble beginnings, we’ve grown into a dynamic business, expanding across retail, wholesale, and online with our beloved brands—Wild Rhino, Nude, and JayneSays. As we continue to expand our reach in Australia and New Zealand, we are looking for an enthusiastic, driven, and reliable individual to join our team as a full-time Admin & Customer Support Coordinator.

The Role
You will be at the heart of our operations, ensuring smooth coordination across various areas of our business while delivering exceptional customer service. Your key responsibilities will include:

• Responding to customer inquiries across multiple platforms (phone, email, website chat) with warmth and professionalism
• Managing inventory, processing online orders, and handling returns
• Coordinating office logistics, including postal and courier deliveries
• Organising travel arrangements for our MAPM team
• Managing office supplies and stationery orders
• Handling office expense management and credit card reconciliations
• Supporting general administrative tasks as needed across the business
• Keeping customer focus at the forefront of everything you do

About You
We’re looking for someone who thrives in a fast-paced environment and brings a positive attitude to every task. To be successful in this role, you will need:

• Proven experience in a similar role
• A passion for problem-solving and working under pressure
• High attention to detail and accuracy in data entry
• Strong communication and organisational skills
• Intermediate skills in MS Office
• A team-oriented mindset and ability to multi-task
• Great time management skills

Why Join Us?
At MAPM, we believe in the power of teamwork and celebrating our successes together. We offer a fun, collaborative work environment with monthly team activities, generous staff discounts, and plenty of opportunities for career growth as we continue to expand. Join us and be part of a company that values its people and their contributions.

Ready to Apply?
If you’re excited about this opportunity and eager to make an impact, we’d love to hear from you. Apply now and let’s build something great together!